Operational Excellence

Proven strategies to optimize inventory, facilities, and networks – based on expert data and benchmarking

Ducker Carlisle’s Operational Excellence practice helps clients unlock value across their physical operations – from distribution networks and facility layouts to inventory, procurement, and strategic planning. We combine data-driven diagnostics with industry-proven solutions to drive sustainable performance improvements in service, cost, and efficiency.

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Why Choose Ducker Carlisle

Leverage robust global services backed by <span class="bg-mist bg-text-clip"> decades of experience and data </span> to optimize growth and performance

60+
Years Of Experience
350+
Annual Projects
9
Global Offices
195+
Team Members
Our competitive edge

Discover articles, industry trends, expert advice, and fresh strategies

Decades of Experience

We have seen and experienced the cycles and challenges our clients face and provided real solutions for over 60 years.

Best in Class Insights

From proprietary data sets and company owned conferences to full scale research and advance analytics capabilities, we are the benchmark for thought leadership.

Global Expertise

Company owned offices and tenured teams located in the major geographies serving 9 leading industry segments.

Full Continuum of Services

Integrated services and a client centric approach to inform, optimize, plan, execute and acquire with greater certainty and speed.

Track Record of Performance

From successful M&A transaction support to operational improvements and revenue growth that generates significant returns, our teams deliver meaningful results.

“Ducker Carlisle are the only true experts in this sector. They understood our needs better than we did and have been instrumental in getting our project across the line.”

Christine Baker
Head of Global Ops
Audi

“Ducker Carlisle are the only true experts in this sector. They understood our needs better than we did and have been instrumental in getting our project across the line.”

Christine Baker
Head of Global Ops
Audi

“Ducker Carlisle are the only true experts in this sector. They understood our needs better than we did and have been instrumental in getting our project across the line.”

Christine Baker
Head of Global Ops
Audi
Meet our Team

With worldwide coverage and unrivaled experience, we stand ready to support our clients wherever they are.

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Chad Walker

Managing Principal
Chad is a Managing Principal who joined Ducker Carlisle in 2002. Chad has supported and managed projects spanning all aspects of the aftersales business – from inventory management to connected vehicle strategies.
Most recently, he has established himself as an expert in the automotive service space. He has worked closely with numerous import automotive brands to develop and implement innovative strategies for meeting ever-changing customer needs and expectations while maximizing sustainable profit. A lifelong gearhead, Chad brings passion and enthusiasm to every client engagement. Chad enjoys the analytical and critical thinking we face every day in the motor vehicle industry.
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Korin Hasegawa-John

Managing Principal
Korin is a Managing Principal at Ducker Carlisle where he leads the Heavy Truck and Heavy Equipment strategy practice and specializes in aftersales parts and service strategy and operations.
Korin holds a B.A. in Economics and Classics from Tufts University. He has led, managed, and staffed critical engagements across all areas of the aftersales business at Ducker Carlisle for over 12 years. Clients value Korin’s strategic perspective and collaborative, cross-functional approach to sustainably improve aftersales profitability through customer value generation.
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Amy Marzonie

Principal
Amy is a Principal at Ducker Carlisle where she is a leader of the team’s Supply Chain portfolio and specializes in optimization of facility operations, network design, and inventory management.
Amy holds a B.S. in Industrial Engineering and a M.S. in Operations Management from GMI (Kettering University) in Flint, MI. She has over 20 years of experience in supply chain optimization, including leading operational excellence projects at Ducker Carlisle for over 4 years. Clients value Amy’s capabilities in lean, standardization, and process/program management, where she has demonstrated a track record of success in transformation of clients’ end-to-end supply chains. Amy is a certified Lean Management professional, a member of the Association for Supply Chain Management (ASCM), and a passionate leader of the Women in Aftersales affinity group.
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Eric Francucci

Principal
Paris, France
Eric Francucci is a Principal at Ducker Carlisle where he leads the firm’s Strategy & Operations practice in Europe. Eric holds a B.A. in Quantitative Economics from Tufts University.
He has ten years of consulting experience and a track record of delivering transformational results for Supply Chain Operations activities in Europe and North America. Eric specializes in large-scale projects that require a high degree of change management. Clients value his deep expertise and rigorous, value-based approach. Eric is fluent in Italian and Spanish.
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