Under The Hood Newsletter - February Edition 2022

Upcoming Activities

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Industry Forums

SAPB 2022 Data Book – Carlisle & Co is offering the South American Parts Benchmark in 2022 with the focus on Brazil and Argentina parts operations …

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‍EPB 2022 Data Book – The European Parts Benchmark is an annual forum for the parts divisions of motor vehicles companies. For 2022 the format will be a comprehensive Data Book filled with supply chain performance metrics …

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‍Automotive Technician Collaboration 2022 – ATC is a group of OEMs with a collective goal to change the perception of the technician career …

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Benchmarking

MetricWatch – This monthly deliverable will provide OEMs key supply chain metrics needed to identify improvement opportunities …

Learn more about NAPB or NASB‍

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Surveys

Heavy Equipment Service Survey & OEM Summit – Technicians and service managers are unhappy and leaving their dealerships faster than we can fill the open positions.  Only around a quarter of service managers report being satisfied with their service organization …

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‍Automotive Service Manager Survey – This survey focuses on supporting OEMs in their quest to improve end-customer service satisfaction, service retention, and dealer profitability …

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‍Automotive Technician Survey – This survey is focused on improving the efficiency of dealer technicians while also identifying opportunities to improve recruiting and retention of techs …

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