Global Survey Solutions for Informed Decision-Making
Our team collaborates with you to craft surveys that provide unparalleled depth, relevance, and richness of content. By utilizing data from 75,000 annual respondents across 50 nations and 15 years of historical data, Ducker Carlisle surveys establish a crucial feedback loop that fosters well-informed decision-making.
Refine Your Business Strategy with Comprehensive Industry Syndicated Insights
Automotive Parts Manager Surveys (APMS)
Valuable feedback for automotive OEMs to enhance dealer support. Covers various parts-related topics including supply chain availability, marketing, pricing, and loyalty.
Automotive Accessory Surveys (AAS)
Identifying opportunities to boost accessories sales for OEMs. Focuses on factors such as digital tools, product offerings, pricing, and training.
Heavy Equipment Parts Manager Surveys (HEMPS)
Enhancing dealer fill rates, parts profitability, and purchase loyalty for OEMs. Covers supply chain, marketing, pricing, and loyalty aspects.
Automotive Technician Surveys (ATS)
Enhancing dealer technician efficiency, recruitment, and retention. Explores factors impacting technician satisfaction and job retention.
Automotive Service Advisor Surveys (ASAS)
Supporting service advisors to boost customer satisfaction, service retention, and dealer profitability. Focuses on making advisors more effective and reducing turnover rates.
Automotive Service Manager Survey (ASMS)
Improving end-customer service satisfaction, service retention, and dealer profitability. Covers various service-related topics and strategic issues.
Revealing Strategic Insights: Ducker Carlisle's Thorough Benchmarking Approach
Ducker Carlisle hosts benchmarking studies dedicated to OEM parts and service spanning multiple global regions. View our benchmarks below.
Explore how clients navigate challenges, establish enduring value and achieve success with data-driven insights, and tech-enabled strategic solutions.
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“Ducker Carlisle are the only true experts in this sector. They understood our needs better than we did and have been instrumental in getting our project across the line.”
“Ducker Carlisle are the only true experts in this sector. They understood our needs better than we did and have been instrumental in getting our project across the line.”
“Ducker Carlisle are the only true experts in this sector. They understood our needs better than we did and have been instrumental in getting our project across the line.”
Discover Relevant Services Tailored to Your Business Needs.
Benchmarking
Gain a competitive edge with proven insights and precise benchmarking to assess performance, solve challenges, and drive growth.
Market Opportunity Analysis
Accurate demand, size and forecast analyses with rigorous reviews of Total Addressable Market (TAM), Served Addressable Market (SAM); Includes client-focused segmentation across markets, products and geographies including growth scenarios and runway opportunity analysis.
Market and Customer Segmentation Analysis
Definition of criteria that produce similarities across segments or clusters such as business goals, management policies, psychographics (interests and values), buying behavior, competency, competitive forces, ensures precision in targeted marketing, product development and customer experience strategies; Quantification of segments supports prioritization of business investments.
Channel and Route to Market Analysis
Extensive product flow, value chain and channel research to examine how companies deliver products and services to customers; Encompasses the overall strategy for reaching target markets and volume through specific channels. Results enable businesses to optimize distribution channels, improve customer experience, and ultimately increase sales and profitability.
Competitive Landscape Analysis
Robust assessment and mapping of the competitive landscape includes go-to-market strategies, product and service portfolios, operating locations, competencies, and market share trends; Involves thorough reviews of competitive growth strategies including organic and inorganic priorities.
Customer Experience, Satisfaction and Loyalty
Discovery of true satisfaction and loyalty drivers through detailed needs analysis, mapping unique purchase journeys, defining value drivers and triggers for customer acquisition and retention. Assessment of performance in meeting customers’ stated and latent needs combines advanced research methods and tech-enabled analytics leading to insights and strategies to enhance your customers’ experience.
Brand Health and Equity Assessment
Examination of brand health and equity through the relationship and buying journey from need generation to post-purchase recommendation and loyalty; In-depth insights about brand performance relative to unique values, and reasons to believe in a brand lead to successful brand strategies for today and designed for growth tomorrow.
New Product Development and Innovation Research
New product and innovation research powers the development process, allowing clients to innovate with precision and confidence; Encompasses tailored research and actionable insights at each stage to guide the development of products and services that exceed market demands and customer expectations.
Online Research Communities
Rapid, real-time insights about how customers, partners and relevant market stakeholders think, behave, and evaluate products and services through curated online research communities; Inform a broad range of business decisions with innovative community networks from early-stage product development, and marketing campaigns to anticipated trends and challenges impacting how customers manage their own businesses.
Global Consulting, Strategy and M&A Services
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